Refund Policy

Last updated: August 2026

7-day refund window

Every Vault purchase — single blueprints, packages, and the All-Access bundle — is covered by a 7-day refund window starting on the date of purchase. If the product is not what you expected, email support@deepusecase.com within 7 days and we will refund the full purchase price. No form to fill out, no reason required.

How to request a refund

Send an email from the address you used at checkout to support@deepusecase.com with the subject line “Refund” and your order number or license key. Refunds are processed within 3 business days back to the original payment method.

What happens after a refund

Because Vault products are digital, refunded orders lose access to the download dashboard. Your license key is revoked at the time the refund is processed, and any bundled files hosted on our servers become unavailable to that license. Files you downloaded to your own machine before the refund are governed by the license they were delivered under.

Buy Now, Pay Later (Affirm, Klarna)

Orders paid through Affirm or Klarna follow the same 7-day window. Refunds are issued to the BNPL provider, which then cancels or adjusts the remaining installments. Contact us first — going directly to the BNPL provider before contacting us may delay resolution.

After 7 days

Refund requests submitted after the 7-day window are handled case by case. If a bundled blueprint is genuinely broken, out of date, or misrepresented on the landing page, contact us and we will make it right — either by fixing the issue or issuing a refund. Buyer’s remorse alone is not grounds for a refund after day 7.

Chargebacks

We would much rather refund you directly than see a chargeback. Please email us before filing a dispute with your bank or card issuer. If a chargeback is filed without a prior refund request, we reserve the right to contest it with the information we have on file: purchase timestamp, IP address, download log, and license status.

Questions

Any refund-related question, email support@deepusecase.com. We read every message.